March 30, 2019 at 9:03 am #654administratorKeymaster
Is anyone using Siteground, and experiencing high CPU usage?
Out of nowhere, my account exceeded the allowed CPU usage by a factor of 4. Troubleshooting the issue is really troublesome. There are 7 tools in their Cpanel that help with HTTP CPU usage, Cron CPU usage and so on. None of them work. They are all disabled.
They only tool I can find is a usage graph which does not provide the details needed.
Their support has been less than helpful. This is the first time I've experienced their support not being good enough. They have provided me with rather confusing answers and cryptic copy/paste from Apache Hive Statistics commandline.
When imposing strict CPU usage limits, I'd expect a good tool for checking and tracking usage.
Anyone else shares the same experience with Siteground? They have been really good for the past 11 months, but I guess the real test is when things go wrong…March 30, 2019 at 9:03 am #655Sarita StevensGuest
I have this issue.March 30, 2019 at 9:03 am #656Rob TullisGuest
I personally would move to another host SG is pretty well known for this but if you insist on staying follow this guide https://onlinemediamasters.com/reduce-cpu-usage-wordpress/#hostingMarch 30, 2019 at 9:03 am #657Juan AguirreGuest
i changed to a maneged vps, and now dont have a lot of page down, cause i use php fpm.March 30, 2019 at 9:03 am #658Márcio BettencourtGuest
A client of mine is still with them. I recommended to change lets see.March 30, 2019 at 9:03 am #659Paul ThompsonGuest
Check the access logs. This is almost always caused by a bot run which can be controlled with htaccess rules. Have encounterd this multiple times/multiple clients on SG.March 30, 2019 at 9:03 am #660Debbie PlaceGuest
Yes I have the same issue. However, right now it is under control For me, it has to do with loopbacks and cron jobs.March 30, 2019 at 9:03 am #661Dariusz ChrobakGuest
I had the same, no client of them anymoreMarch 30, 2019 at 9:03 am #662Andrew VincentGuest
Are you on a shared plan?March 30, 2019 at 9:03 am #663Kasper GramGuest
Hi Hristo Pandjarov. I can see you’re a Siteground representative. You might want to look this over. Basically I am – out of nowhere – using too much CPU time. I get conflicting answers from your staff, and it seems you do not provide a way of pinpointing which processes uses up the available CPU time. Can this be true?
50% af the Cpanel tools are not working, and the few that does provide information about usage, are very general, and provide information that contradicts the info I receive in my support ticket. Please contact me for more information. I feel like you’re making a mistake here.March 30, 2019 at 9:03 am #664Hristo PandjarovGuest
Shared accounts have limits which we actually monitor and stop users before exceed them too much and slow down the service for other customers on the server.
Backup plugins are often to blame for such load behaviour as you said yourself. If they have enough files to backup through PHP processes – there you go, CPU usage trhough the roof.
We have detailed stats for your usage – hits on URLs and processes executed. However, if the executed process is WP’s index.php it’s hard to tell you what exactly is causing it.
I would disable the backup plugin and see how site behaves for a day or two. In addition, make sure you’re using the Dynamic caching enabled and the SG Optimizer plugin active. Cached hits do not “count” to your CPU usage quote because they don’t even reach your web server. If that doesn’t help, PM me your accont info and I will look into it.March 30, 2019 at 9:03 am #665Mark UihleinGuest
Been seeing some troubles with backwpup on siteground. Have heard others are not thrilled with performance. I think many are evaluating alternative providers.
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